8e8e Privacy Policy

Introduction

8e8e (hereinafter referred to as "we", "our", or "platform") is an online gaming and betting platform that provides services to users in Bangladesh. We believe that the privacy of your personal information is a matter of the highest priority.

This privacy policy ("Policy") explains what types of information we collect about you when you use the 8e8e website and related services, how we use that information, and what steps we take to keep it secure.

By using 8e8e's services, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any term of this policy, we request that you refrain from using our services and contact us at [email protected].

What Information We Collect

8e8e may collect the types of information listed below for the purpose of providing you with services.

2.1 Registration and Identity Information

When creating an account, we collect:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Verification information related to national identity card or passport (as part of the KYC process)

2.2 Financial and Transaction Information

During deposit and withdrawal processes, we collect:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction amount, date, and time
• Transaction reference number

2.3 Technical Information

Collected automatically when you browse our website:

• IP address and device type
• Browser version and operating system
• Which pages were visited and how long was spent on them
• Referral URL (where you came from before arriving at the site)

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred game categories and providers
• Bonus and promotion usage records

Purpose of Using Information

8e8e uses the information collected only for the legitimate purposes described below.

• Account Management: To create, verify, and maintain your account.
• Service Improvement: To analyze user behavior in order to improve the experience on our platform.
• Financial Transaction Processing: To securely complete deposits and withdrawals.
• Fraud Prevention: To detect suspicious activity and protect your account.
• Customer Support: To resolve any questions or issues you may have.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify the risk of excessive gaming and provide timely support.
• Personalized Experience: To show you relevant offers and information based on your preferences.

We never sell your information to advertisers, data brokers, or any other third party.

Cookies and Tracking Technologies

The 8e8e website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our site function more effectively.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, manage security tokens, and keep core site functions running. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences — such as language and display settings — so you do not have to configure them each time you visit.

4.3 Analytics Cookies

These cookies are used to analyze site traffic, page views, and user behavior. Information is processed in fully anonymous form.

Information Sharing and Disclosure

8e8e does not disclose your personal information to third parties, except in the limited cases below.

5.1 Payment Processors

Necessary transaction information is shared with mobile banking platforms such as bKash, Nagad, Rocket, and Upay to complete transactions. These third parties are governed by their own privacy policies.

5.2 Technology and Service Partners

Game software providers and technology service companies receive only the minimum information necessary to deliver their services. They may not use that information for any other purpose.

5.3 Legal Requirements

We may disclose information in accordance with a valid order from a court or government authority, or where there is an obligation under applicable law.

5.4 Fraud and Financial Crime Prevention

Necessary information may be shared with security agencies or regulatory authorities to prevent money laundering, fraud, or other illegal activity.

Data Retention Period

8e8e retains your information only for as long as it is needed to fulfil the original purpose of collection or to meet applicable legal obligations.

• Active Account Data: Retained while the account is active and, after closure, for the applicable legal period.
• Transaction Records: Retained for the period prescribed by financial regulations.
• KYC and Identity Verification Data: Retained in accordance with regulatory requirements.
• Technical Logs: Generally 3 to 12 months, depending on security review needs.

After the specified period, data is securely deleted or anonymized.

Your Rights and Choices

As a user of 8e8e, you have certain important rights over your own information.

7.1 Right to Access Information

You have the right to know what information we hold about you. Send a request to [email protected] and we will provide you with a summary of your data.

7.2 Right to Correct Information

You have the right to correct any inaccuracies in the information we hold about you. You can easily update your information through account settings or via live chat.

7.3 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. This request can be made through account settings or via [email protected].

7.5 Data Portability

You may request your own information in a structured and commonly used format.

Data Security Measures

8e8e applies industry-standard technical and administrative security measures to keep your information secure.

• SSL/TLS Encryption: Every data transfer between our website and servers is protected by industry-standard SSL encryption.
• Password Hashing: Your password is never stored as plain text — strong cryptographic hashing is used.
• Firewall and Intrusion Prevention: Our server infrastructure is protected by multiple layers of firewalls and DDoS protection.
• Access Controls: Only authorized staff, on a need-to-know basis, can access your information.
• Regular Security Testing: We conduct regular vulnerability assessments and security audits.
• Data Backup: Important data is regularly backed up in encrypted form.

However, data transmission over the internet is not entirely risk-free. We ensure the highest level of protection within our means, but it is not possible to guarantee 100% security for any data transmission over the internet.

Third-Party Links and Services

We use trusted third-party services to operate our platform.

9.1 Game Software Providers

PG Soft, Pragmatic Play, JILI, Spribe, and other game providers process limited technical information to run their games. These providers comply with internationally recognized data protection standards.

9.2 Payment Service Providers

Mobile financial service providers like bKash, Nagad, Rocket and Upay follow their own privacy policies. Transaction-related information is used only for payment processing.

9.3 Cloud & Hosting Services

Our data is stored in secure data centers that follow international security standards. All third-party service providers are under contract with us and cannot use your information for any other purpose.

Policy Changes & Updates

8e8e may update this privacy policy from time to time. Amendments may be made to this policy due to changes in the scope of services, addition of new technologies, or changes in legal requirements.

For significant changes, we will notify you through one or more of the following methods:

• A notification will be sent to your registered email address.
• A clear notification will be displayed on the site after you log in.
• The "Last Updated" date at the top of this page will be changed.

Continued use of our services after changes take effect will be considered your acceptance of the revised policy. If you object to any change, please contact us at [email protected] with a request to close your account.

Contact & Complaints Process

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us.

Our data protection team is available 24 hours a day, 7 days a week via live chat. We are committed to resolving your issues as quickly as possible.

For any privacy-related matters, write to us in detail by email: [email protected]

For privacy-related complaints, we follow this process:

• An acknowledgement of receipt of the complaint will be sent.
• An investigation and assessment will be carried out.
• A formal response will be provided within 30 business days.
• Any necessary corrective action will be taken.